Return and Refund Policy (14 Days)
Effective Date: 20.02.26
We accept returns within 14 days of delivery. If you are not satisfied with your purchase, you may request a return within this period.
Eligibility for Returns
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase required
- Return request must be made within 14 days of delivery
Return Shipping
Customers are responsible for return shipping costs. We recommend using a tracked delivery service, as MDRAA is not responsible for items lost during return shipping.
Non‑Returnable Items
- Personalized or custom products (unless defective)
- Used or damaged items not due to our error
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos. In such cases, we will arrange a replacement or refund at no additional cost.
Refunds
Approved returns will be refunded to the original payment method after inspection of the returned item. Original shipping charges are non‑refundable unless the return is due to our error.
Return Process
Contact: [Insert email]
Include your order number and reason for return.
Return instructions and address will be provided after approval.
Cookies Policy
Effective Date: [Insert date]
MDRAA uses cookies to improve your browsing experience.
What Are Cookies
Cookies are small text files stored on your device when you visit a website.
How We Use Cookies
- Essential site functionality
- Shopping cart and checkout
- Analytics and performance
- Remembering preferences
Managing Cookies
You can control or delete cookies through your browser settings. Disabling cookies may affect website functionality.
Third‑Party Cookies
We may use trusted third‑party services such as analytics or payment providers that set cookies to support site operation.
Contact
Email:info@mdraa.com